MRK Rewards Terms and Conditions
The Loyalty Program for Monica Rich Kosann
TERMS AND CONDITIONS
MEMBERSHIP
MRK Rewards, Monica Rich Kosann's loyalty program (the “Program") is offered by Monica Rich Kosann, ("Company") to customers making purchases and to potential customers on monicarichkosann.com. Company will extend certain perks and privileges as described in more detail herein, and additional offers may be extended from time to time. These terms and conditions (hereinafter "Terms and Conditions") form the agreement (the "Agreement") between you ("Member") and Company with respect to the Program.
MEMBERS' ACCEPTANCE OF TERMS
By participating in the Program, Member agrees to the terms and conditions, rules, regulations, policies and procedures of the Program, including, without limitation, these Terms and Conditions, including the provisions below dealing with mandatory arbitration of all disputes on an individual (i.e., non-class action) basis. Each Member is responsible for remaining knowledgeable about the Program Terms and Conditions. Company reserves the right to disqualify Members who have violated any of the Program Terms and Conditions.
COMPANY'S RIGHT TO CHANGE/CANCEL PROGRAM
Company may alter, limit, modify or terminate the Program, the Program structure, any other feature of the Program, or these Terms and Conditions in its sole and absolute discretion at any time and in any manner without notice. Your continued participation in the Program will confirm your acceptance of such changes.
MEMBERSHIP ELIGIBILITY
The Program is open to U.S. residents. Membership is limited to individuals only and is limited to one email address per account per individual. Membership is not available to corporations, businesses, charities, partnerships, enterprises or anyone other than an individual, unless written approval is received in advance from Company, in its sole and absolute discretion.
MEMBERSHIP ENROLLMENT
Individuals can enroll by creating an account at monicarichkosann.com. Member must provide information accurately and completely when creating an account. Company reserves the right to refuse membership to any customer who does not follow the enrollment procedures. Member should promptly advise Company of any changes to their personal account contact information, such as name, address, telephone number(s) and/or email address, by visiting www.monicarichkosann.com/account and updating their Member account.
PROGRAM COMMUNICATIONS
Company will communicate with Members about marketing via mail, email, SMS and other channels, including special Member promotions, offers and more. Company will also use these channels to communicate the Member’s tier status, notify Member of eligibility for a benefit, communicate Program changes and more. Please note that even if you opt out of receiving marketing or promotional communications, Company may continue to send you non-marketing or non-promotional emails, such as those about your account or our ongoing business relations.
DATA PRIVACY
See https://www.monicarichkosann.com/pages/privacy-policy for information about Company's privacy policy.
RETURNS
Merchandise returns must be made in accordance with Company's return policy available at https://www.monicarichkosann.com/pages/shipping-returns. Upon the return of an item, the point amount applied to Program for the original purchase will be deducted from the Member's account. If items are returned that were purchased on a VIP's choice Double Point Day, the Double Points Day cannot be used again.
ELIGIBLE PURCHASES
Purchases of full priced merchandise and/or services, after promotional offers have been applied, before taxes and shipping charges have been applied, made at monicarichkosann.com, will be awarded points 30 days after the purchase was fulfilled. Any merchandise available in the Private Sale is excluded from earning points. The amount of a purchase made with store credit as method of payment will not be applied to Member point earnings. The amount of a purchase made with a Monica Rich Kosann gift card as method of payment will not be applied to Member point earnings. The purchase of a Monica Rich Kosann gift card will be applied to Member point earnings. Additional items may be excluded from Member point earnings accumulation at the sole discretion of Company.
TIER STATUS
Program tier status is based solely on a member’s total points earned on monicarichkosann.com within a single year. There are 4 tiers with associated benefits:
- Silver VIP Tier
- Two-Tone VIP Tier
- Gold VIP Tier
- Platinum VIP Tier
When Member joins, the Member will automatically be placed in the Silver VIP Tier and be eligible for all the benefits in the Silver VIP Tier. Once the Member earns 2001 points within a twelve month period, the Member will be automatically moved up to Two-Tone VIP Tier status. Once the Member earns 4001 points within a twelve month period, the Member will be automatically moved up to Gold VIP Tier status. Once the Member earns 7001 points within a twelve month period, the Member will be automatically moved up to Platinum VIP Tier status.
A twelve month timer is activated once a Member enters a tier. For example, a Member who crossed the tier entry threshold on March 3rd, 2021 will retain that tier until March 3rd, 2022. After that, the Member will be entered into the qualifying tier based on the points earned within the last twelve month period.
For more information on Program tiers, see https://www.monicarichkosann.com/pages/rewards
VALID EMAIL ADDRESS
A current, valid email address is required for a Member to be eligible for select benefits, offers and updates. Member must notify Company of change of email address by updating Member account information online.
RIGHT TO REVOKE
Company reserves the right to revoke the membership of any Member in the Program and/or revoke any or all benefits the Member may be entitled to, if in the sole and absolute discretion of Company, a Member abuses any of the Program privileges, fraudulently uses the Program, fails to comply with these Terms and Conditions or otherwise earns benefits through deception, forgery and/or fraud.
NO TRANSFER
Program benefits may not be transferred, purchased, sold, assigned, auctioned or traded, including, without limitation, by death or as part of a domestic relations matter. Doing so will void the Member account. Benefits have no cash value and are not exchangeable for cash.
EMPLOYEE ELIGIBILITY
All current employees of Company are ineligible to participate in the Program.
PROGRAM BENEFITS AND DETAILS
A Member earns points that determines the Member’s benefits plus tier status. To redeem offers and rewards, Member must have accumulated the minimum number of points as established by Company for a particular benefit. Product rewards are shipped with product purchase on monicarichkosann.com only. Points may never be exchanged for cash. Member must be logged in to the Program account to use Member points and benefits. Member will find eligible offers and rewards listed in Member’s personal account. Qualifying members will receive email invitations when event rewards are available if they have not opted-out of receiving Program emails.
Points Benefits: At different point levels, Member will be able to redeem points for rewards that can be used in conjunction with a purchase on monicarichkosann.com. Points are redeemable only towards the cost of merchandise, excluding taxes and shipping costs. Points are redeemable in increments of 1,000 ($25) up to a maximum of 10,000 points ($250) can be redeemed per transaction. The subtotal value of the cart prior to taxes and shipping costs, must be a minimum of the dollar value of the points being redeemed. These rewards are based on the total number of points Member has accumulated in a single year. Member must redeem available points prior to their expiration date. On Member expiration date, Member points will be deducted from total point balance.
Tier Benefits: Certain benefits are based on tier achieved and Member is eligible for these benefits while Member is in that tier regardless of the number of points Member currently has. Tier benefits can only be redeemed on monicarichkosann.com with the exception of exclusive in-store member events and VIP events or as otherwise noted. After twelve months upon entering current tier status, Member’s new tier status for the year is determined by the total number of points Member earned in the prior twelve months.
For more information on current Program tier benefits, see https://www.monicarichkosann.com/pages/rewards
TAXES
Member is responsible and liable for any applicable federal, state or local income, sales, use or other taxes which may result from Member's participation in the Program.
NO WARRANTY
Company and each of its respective subsidiaries, divisions, and affiliate entities, along with each such Company’s respective officers, directors, employees, and agents make no warranty, express or implied, including but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to the Program or any products or services related to such Program.
GOVERNING LAW
These Terms and Conditions, the relationship between you and the Company, and Company's MRK Rewards loyalty program, shall be governed by, construed and enforced in accordance with the laws of the State of Connecticut, without giving effect to any conflict of law provisions.
MANDATORY ARBITRATION OF ALL DISPUTES. NO CLASS ACTIONS.
ANY DISPUTE RELATING IN ANY WAY TO THESE TERMS AND CONDITIONS OR COMPANY'S MRK REWARDS LOYALTY PROGRAM, INCLUDING CLAIMS BASED ON STATE OR FEDERAL STATUTES, SHALL BE SUBMITTED TO CONFIDENTIAL ARBITRATION BEFORE A SINGLE ARBITRATOR IN CONNECTICUT. SUCH PROCEEDINGS SHALL BE CONDUCTED UNDER THE PREVAILING RULES OF THE AMERICAN ARBITRATION ASSOCIATION. THE ARBITRATOR'S AWARD SHALL BE BINDING AND FINAL AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF COMPETENT JURISDICTION. UNDER THIS AGREEMENT, COMPANY AND MEMBER UNDERSTAND AND AGREE THAT THEY ARE GIVING UP THEIR RIGHT TO A COURT OR JURY TRIAL. COMPANY AND MEMBER FURTHER AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION. THIS PROVISION SHALL NOT APPLY IF MEMBER HAS IN ANY MANNER VIOLATED OR THREATENED TO VIOLATE ANY COMPANY INTELLECTUAL PROPERTY RIGHTS, IN WHICH CASE COMPANY MAY SEEK INJUNCTIVE OR OTHER APPROPRIATE RELIEF IN ANY STATE OR FEDERAL COURT IN THE STATE OF CONNECTICUT. MEMBER CONSENTS TO EXCLUSIVE JURISDICTION AND VENUE IN THESE COURTS.
RELEASE OF LIABILITY AND LIMITATION ON DAMAGES
You release Company and its respective subsidiaries, divisions, and affiliate entities, along with each such Company’s respective officers, directors, employees, and agents from and against any and all liability relating to your membership or participation in the Program or these Terms and Conditions. To the fullest extent permissible under applicable law, Company is not responsible or liable for any direct, indirect, incidental, consequential or any other damages under any contract, negligence, strict liability or other theory arising out of or relating in any way, directly or indirectly, to Members' participation in the Program. This applies even if foreseeable or even if Company has been advised of the possibility of such damages.
INTELLECTUAL PROPERTY
All Program design, text, graphics, logos, images, titles, phrases and product names and the copyrights, trademarks, service marks, trade dress and/or other intellectual property in such materials are owned by Company and may be registered in the United States and internationally.
CONTACT US
For information about the Program and your membership, contact Customer Service at 1-800-251-3141 within the U.S. or via email at concierge@monicarichkosann. You will be required to confirm your full name and email address in order to validate your account. We are not responsible for requests or correspondence lost or delayed in the mail or over the Internet. You may also provide answers to helpful frequently answered questions in our FAQs.
For more information about our Refer A Friend Program, click here to read the terms and conditions.